I've long had my reservations about Uber and their ilk. I used to drive Cabs while I was at University. But Uber eats is so convenient. Until things go wrong, which they did recently. I am awaiting some response to my query about the outcome of a recent order that went pear shaped. In the process of trying to wok out how to complain using a desktop computer, I found this site.
It's a place for Uber workers to hang out and "network". Interesting reading. Making a complaint on an iPhone is dumbed down to an FAQ. If the FAQ does not have a suitable respose you can then submit a query in a form with a single input field.
The Uber app itself is an app that works well on a phone, provided things go well. When unexpected things occur, mysteriously cancelled orders for example, the ability to find some recourse is impossible. The app designers make the arrogant assumption that everyone always knows how to use the app and never consider something may go wrong. Even getting help on the phone app is truncated to a single field input value. This field does not allow for a long and complicated explanation. I wrote my complaint in an email. I then to tried email it with no luck as the email  bounced. Then I just cut and pasted the complaint in the single form field on the website version in the FAQ section. Try doing all that on an iPhone!

A single input field, no clarification on how many characters
or any way of reviewing it
Edit 12:38
I have had my issue resolved. Still the process was not as easy and intuitive as it could be. I also didn't get the real reimbursement I felt I deserved. The first cancelled order had a discount code applied. The second was full priced. I was reimbursed the cheaper of the two meals.

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